Part D · Pain ranking

What would make the biggest difference in the next 6–12 months?

These are the pain points that came up on the call. Drag to reorder, or use the up/down arrows. Top of the list is most important. None of these need to be defended. Your ranking is the answer.

  1. 1

    Manual CSV download from Nourish to Employment Hero for payroll

    Raised by: Joseph (finance) · Effort: Low

  2. 2

    Employment Hero ↔ QuickBooks integration broken, needs reconnection

    Raised by: Joseph, Ibukun · Effort: Low

  3. 3

    Certificates from Care Tutor / Health and Safety Group manually downloaded and uploaded to Nourish training matrix

    Raised by: Oye · Effort: Low to medium

  4. 4

    WhatsApp as the staff comms layer (governance, offboarding risk)

    Raised by: Ibukun · Effort: Medium (Teams Frontline rollout)

  5. 5

    No single point of access for staff (rota, training, leave, payslip in different systems)

    Raised by: Kike · Effort: High (This is the intranet)

  6. 6

    No single point of access for service users / families (rota, invoices, care notes, messaging)

    Raised by: Kike · Effort: High (This is the family portal)

  7. 7

    Documents not consistently routed to the right SharePoint folder

    Raised by: Ibukun · Effort: Medium

  8. 8

    AI call triage for incoming calls

    Raised by: Joseph · Effort: Medium (Also pitched by a competitor)

  9. 9

    Visit feedback capture from carers in the field, possibly leading to public reviews

    Raised by: Joseph · Effort: Medium

  10. 10

    Underused Microsoft 365 (paying for Business tier, using a fraction)

    Raised by: Observation on call · Effort: Audit only

  11. 11

    Possibly paying for overlapping features across the eight systems

    Raised by: Kike · Effort: Audit only

All four parts done.

Thank you. When you're ready, hit “Send to David” in the footer and we'll take it from there. The send action wires up in the next build pass.

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