Part C · Pain points and what would help most

A few open questions.

Write what comes to mind. Short is fine. The shadowing visit will surface the rest.

C.1

Where does the most reactive time go?

On a Tuesday morning when something breaks, what is the chain of events from notice to resolution? Whose phone rings, whose desk does it land on, what gets re-typed?

C.2

What does the end-of-month routine look like?

The downloads, the uploads, the reconciliations, the pieces that always take longer than expected.

C.3

What does CQC inspection prep involve, and where does it bite?

What is already in place by the time you hear from CQC, and what gets created in a hurry once they call?

C.4

If you could wave a wand and one of these problems disappeared tomorrow, which one?

No need to defend the choice. Just the one that would make the biggest difference the morning after.

C.5

What would the registered managers say if asked the same question?

The answer is often different from what the principals would say. Both are useful.

Three more questions for you

Context we'd value before we meet next.

These don't belong in any of the tables above. They came up on the call and a written answer helps us shape the next conversation.

Branches and scale.

Rough numbers on branches today, staff per branch, and the 12–24 month growth picture. This affects whether we design for a single tenant or a multi-branch structure from day one.

CQC inspection rating and timing.

What is your current CQC rating and when is the next inspection expected?

The intranet vision.

Is this funded? Is it a 2026 capital project, a 2027 plan, or an aspiration without a budget yet?

That's Part C done.

One more. Part D is a quick ranking of the pain points that came up on the call. Drag to reorder, or use the up/down arrows.

Continue to Part D